Delivery and Payment Policy

This policy applies to all products purchased from  www.tahb.co.uk and must be read in line with our Terms and Conditions.

By placing an order for any of our products, you indicate that you have read this policy and that you agree with and fully accept this policy. If you do not agree with or fully accept the terms of this policy, we ask that you do not place an order with us.
 
Made-to-order
In general, all our products are made-to-order, and orders placed before 16:00 hrs Monday to Friday are dispatched the next working day. As soon as we have handed over your order to our carrier, you will receive a shipping confirmation by e-mail.
If we are experiencing a high volume of orders, shipments may be delayed. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. We do not ship on, Saturday, Sunday, or Local/Public Holidays.

Risk of Loss
All items purchased are made pursuant to a shipment contract with our carrier. This means that the risk of loss and title for such items pass to you upon our delivery of your order to our carrier. If you do not receive your order within 2 working days from the date of despatch, please contact us. We would request that you contact as soon as possible and within 7 days of placing your order. If you contact us outside of this time frame, we are unable to track your order or provide any reimbursement. 
 
My delivery is damaged, what can I do?
If you have received a defective item, please email us within 24 hours of delivery and attach pictures of the damaged item so that the damage can be checked. Please do not dispose of the item until you have heard back from us. No complaint can be considered unless clear proof can be given that the product(s) are faulty or damaged.

Returns
We hope your order meets your expectations, however if you are dissatisfied with your order, please contact us immediately. Please note that we due to the made-to order nature of our products are unable to accept returns, exchanges, or provide refunds for our products unless the product is defective, or we are otherwise in breach of our agreement with you and are obliged to do so.

Delivery
Products will generally only be delivered to addresses within our Delivery Area and in accordance with our Delivery Schedule. For deliveries outside our Delivery Area are we will, depending, on your location charge a delivery fee.
 
Two and a half birds Organics may, in its absolute discretion, agree to accept Orders for products for delivery outside our Delivery Area but is under no obligation to do so.
Please note Two and a half birds Organics will not deliver to PO Boxes or Postal Lockers.
 
If you require Products that you have ordered to be re-directed to an address which is not the original Order address, and such Products have already been dispatched, Two and a half birds Organics will use reasonable endeavours to re-direct the Products to your requested address and may charge you a reasonable fee for doing this.
 
Payment
The Buyer may use their PayPal account to pay for their Order. After each transaction using this method, a confirmation email is sent by PayPal to the Buyer. The amount for the Order is debited from the PayPal account at the time the carrier processes the Order. When entering the Order on the www.twoandahalfbirds.co.uk website, an authorisation request will be simply made to check whether there are funds in the customer's PayPal account; no debit will be made.

If the Order is cancelled, the amount is refunded into the Buyer's PayPal account. Two and a half birds reserves the right to terminate the agreement and demand that products be returned in the event of non-payment. A detailed invoice will be accessible from the customer area and a delivery slip will be attached to the package. Also, this information will remain available for printing for six months from the dispatch of the Order from "My account" in the Buyer's personal area on the Website. A complete invoice will be provided when the product is delivered.